Websites with self-service capabilities, mobile applications, and online chat support are just a few of the engagement channels now considered standard

A new report from Navigant Research analyzes the market for utility customer engagement solutions across the web, call center, billing, and outage notification segments, providing forecasts through 2026.

Today’s electric utility customers expect more insight into their energy usage, as well as a service experience on par with that of industry leaders such as Amazon, Google, Netflix, and Uber. Changing tools for engagement, such as online, mobile, and social networks, are helping utilities to meet those expectations in the face of the most competitive environment that the electric power industry has ever experienced. Click to tweet: According to a new report from @NavigantRSRCH, global customer engagement spending is expected to grow from approximately $3.6 billion in 2017 to over $5.2 billion in 2026.

“Engaging customers used to entail sending a monthly energy bill, dealing with high bill complaints, and finding resolutions for customers experiencing power outages,” says Michael Kelly, research analyst with Navigant Research. “Today, utilities must work to engage customers proactively through multiple channels—and for multiple purposes.”

Websites with sophisticated self-service capabilities, mobile applications, and online chat support are just a few of the engagement channels now considered standard, according to the report. Investment and support from senior utility leadership is growing as utilities adapt to evolving customer expectations and explore new technologies aimed at improving the customer experience.

The report, Customer Management and Experience Technologies, examines the drivers and challenges related to customer engagement solutions. The study focuses on four key segments for applications and technologies aimed at improving the customer experience: web, call center, billing, and outage notification. Global market forecasts, segmented by region, technology segment, type, and category, extend through 2026. The report also provides in-depth profiles of key vendors in the customer engagement market and examines several utility deployment case studies. An Executive Summary of the report is available for free download on the Navigant Research website.

Contact: Lindsay Funicello-Paul

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* The information contained in this press release concerning the report, Customer Management and Experience Technologies, is a summary and reflects Navigant Research’s current expectations based on market data and trend analysis. Market predictions and expectations are inherently uncertain and actual results may differ materially from those contained in this press release or the report. Please refer to the full report for a complete understanding of the assumptions underlying the report’s conclusions and the methodologies used to create the report. Neither Navigant Research nor Navigant undertakes any obligation to update any of the information contained in this press release or the report.

Read more: Global Customer Engagement Spending by Utilities...

Technologies leverage connectivity and analytics to provide insight into ongoing operations critical to business strategy

A new report from Navigant Research examines the market for intelligent building technologies for sustainability, with a focus on connectivity, data, and analytics as a means of aligning sustainability, energy, and facilities management for comprehensive business improvement.

Intelligent building technologies leverage connectivity and analytics to provide insight into ongoing facility operations as means of coordinating information critical to business strategy across the organization. As pressure grows for companies to demonstrate sustainability improvements, intelligent building technologies can assist by providing visible improvements in how offices and commercial buildings are operated. Click to tweet: According to a new report from @NavigantRSRCH, investment in intelligent building technologies provides an impactful and cost-effective approach to achieving sustainability goals.

“Leadership in sustainability can be a competitive advantage as organizations respond to shareholder, regulatory, and customer demands for tackling climate change,” said Casey Talon, principal research analyst with Navigant Research. “Investment in intelligent building analytics, in particular, can lead to effective and efficient ways to track the data and metrics that determine how well these companies are doing relative to their corporate goals.”

According to the report, intelligent building technologies are capable of improving site sustainability within facilities and across portfolios. For example, facilities and energy management, IT, and operations teams are able to use a single intelligent building platform to monitor progress toward corporate sustainability goals.

The report, Intelligent Building Technologies for Sustainability, highlights how analytics can support corporate sustainability strategy as a layer in the broader transformation of facilities management through intelligent building technologies. The study examines the market for intelligent building technologies for sustainability, with a focus on the effect of connectivity, data, and analytics as a means of aligning sustainability, energy, and facilities management for comprehensive business improvement. It also provides an analysis of the value of data for tracking sustainability progress and the key benefits of intelligent building products and services that deliver sustainability. An Executive Summary of the report is available for free download on the Navigant Research website.

Contact: Lindsay Funicello-Paul

+1.781.270.8456

This email address is being protected from spambots. You need JavaScript enabled to view it.

* The information contained in this press release concerning the report, Intelligent Building Technologies for Sustainability, is a summary and reflects Navigant Research’s current expectations based on market data and trend analysis. Market predictions and expectations are inherently uncertain and actual results may differ materially from those contained in this press release or the report. Please refer to the full report for a complete understanding of the assumptions underlying the report’s conclusions and the methodologies used to create the report. Neither Navigant Research nor Navigant undertakes any obligation to update any of the information contained in this press release or the report.

Read more: Corporate Investment in Intelligent Building...

The global market for smart city solutions and services is expected to grow from $40.1 billion in 2017 to $94.2 billion by 2026

A new Leaderboard Report from Navigant Research examines the strategy and execution of 16 smart city suppliers, with Cisco and Siemens in the lead.

The drivers behind the smart city market include some of the most challenging global developments, including continued growth in urbanization, the need to reduce city emissions and better manage resource consumption, and growing economic and environmental pressure on cities. These developments are entangled with rapid technology development in complex ways that present many opportunities for suppliers and cities. Click to tweet: According to a new Leaderboard report from @NavigantRSRCH, in terms of strategy and execution, Cisco and Siemens are the leading smart city suppliers.

“Cisco and Siemens’ leader position is a reflection of how both companies have continued to evolve and adapt their city offerings,” says Eric Woods, research director at Navigant Research. “They have also shown an integrated perspective on urban innovation, strong sector-specific solutions, and a commitment to continued thought leadership and city engagement.”

According to Navigant Research, the global market for smart city solutions and services is expected to grow from $40.1 billion in 2017 to $94.2 billion by 2026. Suppliers looking to succeed in this market can follow market contenders, which are putting more pressure on leaders with a growing focus on the development of Internet of Things (IoT) platforms for urban innovation.

The report, Navigant Research Leaderboard: Smart City Suppliers, examines the strategy and execution of 16 leading smart city suppliers with the capacity to provide leadership on large-scale smart city projects spanning multiple operational and service areas. These smart city suppliers are rated on 10 criteria: vision; go-to-market strategy; partners; product strategy; geographic reach; market presence; sales & marketing; product performance & features; product integration; and staying power. Using Navigant Research’s proprietary Leaderboard methodology, vendors are profiled, rated, and ranked with the goal of providing industry participants with an objective assessment of these companies’ relative strengths and weaknesses in the growing global smart city market. An Executive Summary of the report is available for free download on the Navigant Research website.

Contact: Lindsay Funicello-Paul

+1.781.270.8456

This email address is being protected from spambots. You need JavaScript enabled to view it.

* The information contained in this press release concerning the report, Navigant Research Leaderboard: Smart City Suppliers, is a summary and reflects Navigant Research’s current expectations based on market data and trend analysis. Market predictions and expectations are inherently uncertain and actual results may differ materially from those contained in this press release or the report. Please refer to the full report for a complete understanding of the assumptions underlying the report’s conclusions and the methodologies used to create the report. Neither Navigant Research nor Navigant undertakes any obligation to update any of the information contained in this press release or the report.

Read more: Navigant Research Names Cisco and Siemens the...

Novel business models set to drive growth, while cheap natural gas drives a shift away from traditional diesel

A new report from Navigant Research examines the global market for diesel and natural gas generator sets (gensets), analyzing key market and technology developments, and providing forecasts for capacity and revenue, through 2026.

Diesel and natural gensets are the most widely adopted distributed energy resources on the planet. Today’s market shows demand growth for diesel gensets is stagnating as customers look to save money or carbon emissions, and as environmental regulations continue to tighten. Meanwhile, the growing availability of cheap natural gas is driving a shift toward gensets using that fuel. Click to tweet: According to a new report from @NavigantRSRCH, the market for new diesel and natural gas gensets is expected to surpass $33 billion in annual revenue by 2026.

“The global genset industry has much in common with utilities: century-old business models based around fossil fuels and the journey to adapting to the new reality of smarter, cleaner, and more distributed power,” says Adam Forni, senior research analyst with Navigant Research. “In this changing environment, genset companies are leveraging their distributed advantage while adopting new business models related to microgrids, energy storage, and smart dispatch of power to support the grid.”

According to the report, developing economies undergoing rapid electrification still value the flexibility and efficiency of gensets, while countries across the economic spectrum are expected to adopt more grid-tied gensets to support the rapid growth of intermittent renewables.

The report, Market Data: Diesel and Natural Gas Generator Sets, analyzes the global market for diesel and natural gas gensets for six segments: residential, commercial and industrial (C&I) standby, C&I prime and continuous, combined heat and power (CHP), utility, and resource extraction. The study examines key market and technology developments, as well as demand drivers and hurdles related to diesel and natural gas gensets. Global market forecasts for capacity and revenue, broken out by segment, region, and country, extend through 2026. An Executive Summary of the report is available for free download on the Navigant Research website.

Contact: Lindsay Funicello-Paul

+1.781.270.8456

This email address is being protected from spambots. You need JavaScript enabled to view it.

* The information contained in this press release concerning the report, Market Data: Diesel and Natural Gas Generator Sets, is a summary and reflects Navigant Research’s current expectations based on market data and trend analysis. Market predictions and expectations are inherently uncertain and actual results may differ materially from those contained in this press release or the report. Please refer to the full report for a complete understanding of the assumptions underlying the report’s conclusions and the methodologies used to create the report. Neither Navigant Research nor Navigant undertakes any obligation to update any of the information contained in this press release or the report.

Read more: The Market for New Diesel and Natural Gas...

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