Strong market growth is expected in Eastern Europe, Latin America, and the Middle East & Africa

A new report from analyzes the global market for major utility billing/customer information systems (CISs), customer relationship management (CRM) systems, and customer operations analytics, providing market forecasts, segmented by region, application, and segment, through 2027.

While legacy CISs have performed as cash registers for the utility industry, there is increasing pressure to upgrade these vital systems to perform additional functions. At many utilities, current CISs are out of date and in need of upgrades to meet the requirements of more demanding consumers and engaged regulators.  : According to a new report from , global revenue for CIS/CRM and customer analytics is expected to total $61.1 billion over the next decade.

“Billing and CIS solutions are some of the most complicated and expensive IT applications needed by utilities,” says Michael Kelly, research analyst at Navigant Research. “To keep up with the demand for upgraded systems, vendors are responding with increased development of customer management solutions and should expect strong adoption over the forecast period.”

According to the report, increasing investment is expected across Eastern Europe, Latin America, and the Middle East & Africa. In North America and Western Europe, improvements to upgrade older systems are being driven by customer demands for more engagement, integration with mobile devices, and opportunities for increased reliability.

The report, , analyzes the global market for major utility customer management systems: CISs and CRM, as well as customer operations analytics. The study provides an analysis of the market issues, including definitions, drivers, and barriers, associated with customer management solutions. Global market forecasts, segmented by region, application, and segment, extend through 2027. The report also examines the key global market trends related to utility CIS, CRM, and customer analytics solutions. An Executive Summary of the report is available for free download on the .

Contact: Lindsay Funicello-Paul

+1.781.270.8456

* The information contained in this press release concerning the report, Market Data: Utility Customer Information and Relationship Management Systems, is a summary and reflects Navigant Research’s current expectations based on market data and trend analysis. Market predictions and expectations are inherently uncertain and actual results may differ materially from those contained in this press release or the report. Please refer to the full report for a complete understanding of the assumptions underlying the report’s conclusions and the methodologies used to create the report. Neither Navigant Research nor Navigant undertakes any obligation to update any of the information contained in this press release or the report.

Read more: The Global Market for Utility Customer...

Technologies such as smart streetlighting, smart parking systems, and mobility solutions are increasingly common deployments in smart cities globally

A new report from tracks global smart city projects across the smart energy, smart water, smart transportation, smart buildings, and smart government sectors.

The global smart city market is moving into a period of increasing maturity as more cities embrace innovation to streamline and enhance city services and operations. Across all major regions, smart city projects continue to increase substantially, both in number and level of ambition. : According to a new report from , 355 smart city projects have been identified in 221 cities around the world.

“Cities are developing more innovative smart city programs and deploying proven solutions at commercial scale. Projects that integrate data and insights across multiple operations and service sectors are also becoming more common,” says Ryan Citron, senior research analyst with Navigant Research. “These developments are happening in all major world regions, with recent surges of interest in North America and Australia, further acceleration of the Indian smart cities program, and continued development across Europe, Asia Pacific, Latin America, and the Middle East & Africa.”

On the technology front, according to the report, smart street lighting is increasingly being recognized by city leaders as a first step toward the development of a smart city. Additionally, smart parking systems, mobility solutions, air quality monitoring, and smart waste are also becoming common deployments.

The report, , provides an assessment of the current state of smart city development around the globe. New projects have been added that show continued investment in open data platforms, smart grid technologies, networked LED street lights, urban mobility, energy efficient buildings, water management, and government service applications for smart cities. The report covers key industry sectors as they relate to smart cities: smart energy, smart water, smart transportation, smart buildings, and smart government. A new category, multi-sector programs, captures the evolution toward project deployments that cut across multiple industry sectors. The Tracker also segments deployments by project type, including policy initiatives, pilots/demonstrations, commercial deployments, sustainability programs, and city developments. The 355 projects included in this Tracker are segmented by region, project type, and industry sector. An Executive Summary of the report is available for free download on the .

Contact: Lindsay Funicello-Paul

+1.781.270.8456

* The information contained in this press release concerning the report, Smart City Tracker 1Q18, is a summary and reflects Navigant Research’s current expectations based on market data and trend analysis. Market predictions and expectations are inherently uncertain and actual results may differ materially from those contained in this press release or the report. Please refer to the full report for a complete understanding of the assumptions underlying the report’s conclusions and the methodologies used to create the report. Neither Navigant Research nor Navigant undertakes any obligation to update any of the information contained in this press release or the report.

Read more: Navigant Research Identifies 355 Smart City...

Prioritizing scientific development and building strong relationships among market contributors is expected to help drive carbon nanotube adoption in the utility industry

A new report from examines the global utility market for carbon nanotubes (CNTs), highlighting significant CNT characteristics and challenges for grid integration, as well as providing recommendations for utilities, vendors, and research labs.

CNTs, small tubes composed of carbon atoms, are ideal for transmission network cables and wiring. Due to their physical and chemical properties, they offer an extremely high strength-to-weight ratio and superior conductivity, however, high costs and other challenges have so far deterred adoption. : According to a new report from , CNT market players can work to change this by prioritizing scientific development and building strong relationships among market contributors.

“The utility industry stands to benefit tremendously from the conductivity and strength-to-weight characteristics of CNTs, as the tubes could be integrated into transmission and distribution (T&D) networks to enhance power delivery efficiency and reliability,” says Michael Hartnack, research analyst with Navigant Research. “With the right strategies, key players in the CNT market have the potential to improve transmission network efficiency and reliability.”

According to the report, science labs should continue to push the envelope with innovation in the synthesis, production, and deployment of CNTs, while vendors should strive to reduce costs and improve large-scale manufacturing capabilities. Utilities, meanwhile, should build relationships with vendors and labs and, if possible, create R&D teams to drive innovation.

The report, , provides a snapshot of the global utility market for CNTs, highlighting significant CNT characteristics and discussing challenges for grid integration. The study provides an overview of CNTs and an analysis of the potential benefits they can provide to the electric grid. In addition, this report provides recommendations for utilities, vendors, and research labs on how to overcome current obstacles and drive eventual utility deployment. An Executive Summary of the report is available for free download on the .

Contact: Lindsay Funicello-Paul

+1.781.270.8456

* The information contained in this press release concerning the report, Improving Transmission Efficiency with Carbon Nanotube Technology, is a summary and reflects Navigant Research’s current expectations based on market data and trend analysis. Market predictions and expectations are inherently uncertain and actual results may differ materially from those contained in this press release or the report. Please refer to the full report for a complete understanding of the assumptions underlying the report’s conclusions and the methodologies used to create the report. Neither Navigant Research nor Navigant undertakes any obligation to update any of the information contained in this press release or the report.

Read more: Carbon Nanotubes Have the Potential to Improve...

A diverse controls market presents opportunities for many companies to emerge as leaders in the coming decade

A new Leaderboard Report from examines the strategy and execution of 15 microgrid controller vendors, with Schweitzer Engineering Laboratories (SEL), Schneider Electric, and Opus One Solutions ranked as the leading market players.

Whether intentionally islanding from the utility grid or responding to a signal from a grid operator to provide ancillary services, the microgrid controller can be viewed as the heart of the microgrid. A variety of companies are now competing in the controller space, looking for ways to innovate this technology that is vital all microgrid projects—whether focused on resilience, renewable energy integration, or economic optimization. : According to a new Leaderboard report from , SEL, Schneider Electric, and Opus One Solutions are the leading vendors of microgrid controllers.

“Whether experts on scientific engineering, or business model innovation, or anticipating a future incorporating new concepts such as transactive energy, there is room for continued innovation among control products, including companies offering energy storage or smart inverters that were excluded from this analysis,” says Peter Asmus, research director with Navigant Research. “The three companies that met the criteria for market leaders are each quite different in terms of history, emphasis, and solution offerings, but each offers tremendous value to the market, demonstrating how diverse the controls platform space is today.”

While SEL, Schneider, and Opus One currently lead, the other 12 companies profiled in this report are all positioned to become leaders in the next decade. According to the report, no single company dominates the microgrid controls space, but many provide unique value to those seeking controls technology.

The report, , examines the strategy and execution of 15 leading microgrid controller vendors. These players are rated on 12 criteria: vision; go-to market strategy; partners; business model innovation; controls philosophy; geographic reach; sales, marketing, and distribution; product performance (islanding); controls functionality; project portfolio; pricing; and staying power. Using Navigant Research’s proprietary Leaderboard methodology, vendors are profiled, rated, and ranked with the goal of providing industry participants with an objective assessment of these companies’ relative strengths and weaknesses in the global microgrid controls market. An Executive Summary of the report is available for free download on the .

Contact: Lindsay Funicello-Paul

+1.781.270.8456

* The information contained in this press release concerning the report, Navigant Research Leaderboard: Microgrid Controls, is a summary and reflects Navigant Research’s current expectations based on market data and trend analysis. Market predictions and expectations are inherently uncertain and actual results may differ materially from those contained in this press release or the report. Please refer to the full report for a complete understanding of the assumptions underlying the report’s conclusions and the methodologies used to create the report. Neither Navigant Research nor Navigant undertakes any obligation to update any of the information contained in this press release or the report.

Read more: Schweitzer Engineering Laboratories, Schneider...

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