Related business models and financing structures can help organizations realize sustainability mandates while meeting operational, financial, and human capital goals

A new report from Navigant Research examines the market for energy service companies (ESCOs) across North America, Western Europe, and Asia Pacific, providing forecasts, segmented by region, country, and customer and equipment type, through 2026.

ESCOs, which execute a variety of building energy efficiency services, have been instrumental in providing access to energy efficiency technologies and services in market segments that would not normally be able to consider or afford these types of capital-intensive projects. The energy savings performance contract financing structure, which requires little to no upfront capital and moves the financial risk of the project from the end-use customer to the ESCO, is driving the market forward in mature and maturing regions, particularly for public sector customers, as well as for municipalities, universities, schools, and hospitals. Click to tweet: According to a new report from @NavigantRSRCH, the global ESCO market is expected to grow from $15.0 billion in 2017 to $30.8 billion in 2026.

“Globally, the ESCO business model and the energy performance contract financing structure are emerging as a valuable way for public and private organizations to realize sustainability mandates while meeting operational, financial, and human capital goals,” says Tom Machinchick, principal research analyst with Navigant Research. “Some ESCOs also leverage intelligent digital tools that can tune into new and unique sources of information and add value before, during, and after a performance contracting project is complete.”

According to the report, data captured from existing and new projects has allowed ESCOs to develop sophisticated statistical models to help stakeholders understand building performance and end-use customer operational, maintenance, and comfort issues.

The report, ESCO Market Overview, analyzes the global ESCO market, with a focus on three key regions: North America, Western Europe, and Asia Pacific. The study provides an analysis of market dynamics for the main ESCO customer segments, including market barriers and drivers, regional opportunities and challenges, and the competitive landscape. Global market forecasts, segmented by region, country, and customer and equipment type, extend through 2026. The report also examines the ESCO value chain and financing models. An Executive Summary of the report is available for free download on the Navigant Research website.

Contact: Lindsay Funicello-Paul

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* The information contained in this press release concerning the report, ESCO Market Overview, is a summary and reflects Navigant Research’s current expectations based on market data and trend analysis. Market predictions and expectations are inherently uncertain and actual results may differ materially from those contained in this press release or the report. Please refer to the full report for a complete understanding of the assumptions underlying the report’s conclusions and the methodologies used to create the report. Neither Navigant Research nor Navigant undertakes any obligation to update any of the information contained in this press release or the report.

Read more: The Market for Energy Service Companies Is...

Websites with self-service capabilities, mobile applications, and online chat support are just a few of the engagement channels now considered standard

A new report from Navigant Research analyzes the market for utility customer engagement solutions across the web, call center, billing, and outage notification segments, providing forecasts through 2026.

Today’s electric utility customers expect more insight into their energy usage, as well as a service experience on par with that of industry leaders such as Amazon, Google, Netflix, and Uber. Changing tools for engagement, such as online, mobile, and social networks, are helping utilities to meet those expectations in the face of the most competitive environment that the electric power industry has ever experienced. Click to tweet: According to a new report from @NavigantRSRCH, global customer engagement spending is expected to grow from approximately $3.6 billion in 2017 to over $5.2 billion in 2026.

“Engaging customers used to entail sending a monthly energy bill, dealing with high bill complaints, and finding resolutions for customers experiencing power outages,” says Michael Kelly, research analyst with Navigant Research. “Today, utilities must work to engage customers proactively through multiple channels—and for multiple purposes.”

Websites with sophisticated self-service capabilities, mobile applications, and online chat support are just a few of the engagement channels now considered standard, according to the report. Investment and support from senior utility leadership is growing as utilities adapt to evolving customer expectations and explore new technologies aimed at improving the customer experience.

The report, Customer Management and Experience Technologies, examines the drivers and challenges related to customer engagement solutions. The study focuses on four key segments for applications and technologies aimed at improving the customer experience: web, call center, billing, and outage notification. Global market forecasts, segmented by region, technology segment, type, and category, extend through 2026. The report also provides in-depth profiles of key vendors in the customer engagement market and examines several utility deployment case studies. An Executive Summary of the report is available for free download on the Navigant Research website.

Contact: Lindsay Funicello-Paul

+1.781.270.8456

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* The information contained in this press release concerning the report, Customer Management and Experience Technologies, is a summary and reflects Navigant Research’s current expectations based on market data and trend analysis. Market predictions and expectations are inherently uncertain and actual results may differ materially from those contained in this press release or the report. Please refer to the full report for a complete understanding of the assumptions underlying the report’s conclusions and the methodologies used to create the report. Neither Navigant Research nor Navigant undertakes any obligation to update any of the information contained in this press release or the report.

Read more: Global Customer Engagement Spending by Utilities...

Technologies leverage connectivity and analytics to provide insight into ongoing operations critical to business strategy

A new report from Navigant Research examines the market for intelligent building technologies for sustainability, with a focus on connectivity, data, and analytics as a means of aligning sustainability, energy, and facilities management for comprehensive business improvement.

Intelligent building technologies leverage connectivity and analytics to provide insight into ongoing facility operations as means of coordinating information critical to business strategy across the organization. As pressure grows for companies to demonstrate sustainability improvements, intelligent building technologies can assist by providing visible improvements in how offices and commercial buildings are operated. Click to tweet: According to a new report from @NavigantRSRCH, investment in intelligent building technologies provides an impactful and cost-effective approach to achieving sustainability goals.

“Leadership in sustainability can be a competitive advantage as organizations respond to shareholder, regulatory, and customer demands for tackling climate change,” said Casey Talon, principal research analyst with Navigant Research. “Investment in intelligent building analytics, in particular, can lead to effective and efficient ways to track the data and metrics that determine how well these companies are doing relative to their corporate goals.”

According to the report, intelligent building technologies are capable of improving site sustainability within facilities and across portfolios. For example, facilities and energy management, IT, and operations teams are able to use a single intelligent building platform to monitor progress toward corporate sustainability goals.

The report, Intelligent Building Technologies for Sustainability, highlights how analytics can support corporate sustainability strategy as a layer in the broader transformation of facilities management through intelligent building technologies. The study examines the market for intelligent building technologies for sustainability, with a focus on the effect of connectivity, data, and analytics as a means of aligning sustainability, energy, and facilities management for comprehensive business improvement. It also provides an analysis of the value of data for tracking sustainability progress and the key benefits of intelligent building products and services that deliver sustainability. An Executive Summary of the report is available for free download on the Navigant Research website.

Contact: Lindsay Funicello-Paul

+1.781.270.8456

This email address is being protected from spambots. You need JavaScript enabled to view it.

* The information contained in this press release concerning the report, Intelligent Building Technologies for Sustainability, is a summary and reflects Navigant Research’s current expectations based on market data and trend analysis. Market predictions and expectations are inherently uncertain and actual results may differ materially from those contained in this press release or the report. Please refer to the full report for a complete understanding of the assumptions underlying the report’s conclusions and the methodologies used to create the report. Neither Navigant Research nor Navigant undertakes any obligation to update any of the information contained in this press release or the report.

Read more: Corporate Investment in Intelligent Building...

The global market for smart city solutions and services is expected to grow from $40.1 billion in 2017 to $94.2 billion by 2026

A new Leaderboard Report from Navigant Research examines the strategy and execution of 16 smart city suppliers, with Cisco and Siemens in the lead.

The drivers behind the smart city market include some of the most challenging global developments, including continued growth in urbanization, the need to reduce city emissions and better manage resource consumption, and growing economic and environmental pressure on cities. These developments are entangled with rapid technology development in complex ways that present many opportunities for suppliers and cities. Click to tweet: According to a new Leaderboard report from @NavigantRSRCH, in terms of strategy and execution, Cisco and Siemens are the leading smart city suppliers.

“Cisco and Siemens’ leader position is a reflection of how both companies have continued to evolve and adapt their city offerings,” says Eric Woods, research director at Navigant Research. “They have also shown an integrated perspective on urban innovation, strong sector-specific solutions, and a commitment to continued thought leadership and city engagement.”

According to Navigant Research, the global market for smart city solutions and services is expected to grow from $40.1 billion in 2017 to $94.2 billion by 2026. Suppliers looking to succeed in this market can follow market contenders, which are putting more pressure on leaders with a growing focus on the development of Internet of Things (IoT) platforms for urban innovation.

The report, Navigant Research Leaderboard: Smart City Suppliers, examines the strategy and execution of 16 leading smart city suppliers with the capacity to provide leadership on large-scale smart city projects spanning multiple operational and service areas. These smart city suppliers are rated on 10 criteria: vision; go-to-market strategy; partners; product strategy; geographic reach; market presence; sales & marketing; product performance & features; product integration; and staying power. Using Navigant Research’s proprietary Leaderboard methodology, vendors are profiled, rated, and ranked with the goal of providing industry participants with an objective assessment of these companies’ relative strengths and weaknesses in the growing global smart city market. An Executive Summary of the report is available for free download on the Navigant Research website.

Contact: Lindsay Funicello-Paul

+1.781.270.8456

This email address is being protected from spambots. You need JavaScript enabled to view it.

* The information contained in this press release concerning the report, Navigant Research Leaderboard: Smart City Suppliers, is a summary and reflects Navigant Research’s current expectations based on market data and trend analysis. Market predictions and expectations are inherently uncertain and actual results may differ materially from those contained in this press release or the report. Please refer to the full report for a complete understanding of the assumptions underlying the report’s conclusions and the methodologies used to create the report. Neither Navigant Research nor Navigant undertakes any obligation to update any of the information contained in this press release or the report.

Read more: Navigant Research Names Cisco and Siemens the...

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