Customer-Centric Commitment: Strategies for Satisfaction and Support in Dyness’s Latin American Market – Basilio Wang, Dyness Sales Director of Spain, Portugal & Latin America

1. Can you elaborate on Dyness’s energy storage solutions and how they cater to the specific needs of the Latin American market?

Last year, Dyness’s annual production capacity exceeded 3 GWh, and 300,000 households installed our LFP products. With over 100 countries and regions’ market experience, Dyness has strong confidence to serve our customers from Latin American countries. The fact proves that we have indeed achieved it. As early as 2019, Dyness began to provide the highest quality products and services to the Latin American market and established its branch in Sao Paulo, Brazil in 2020, just 3 years after the establishment of our company. After that, Dyness currently radiates to Central and North America, the Caribbean, and Andean countries, such as Brazil, Colombia, Chile, Peru, Panama, Honduras, Nicaragua, Costa Rica, Mexico and many other countries, based locally and providing high-quality services. Now, we are familiar with the environment of these local markets, thanks to our years of localized dedicated cultivation. At the same time, we have a strong network with our 10 local partners, and they could further greatly support our business insights.

2. With a strong presence in over 100 countries, including Latin America, how does Dyness ensure that its products meet the regulatory standards and requirements of the Latin American market ?

First of all, most of our products passed the TUV certification, which is a series of the strictest product certifications. Of course, Dyness’ current existing product certifications include and are not limited to CE\CEC\JDE\VDE\CEI\UL and other global mandatory certifications or certifications listed. For Latin American countries, Dyness has far exceeded the product standards required by CE, meeting the requirements of the IEC standard certification system, and has been certified by the local grid-connected and communication base station use enterprise-level certification requirements in countries including Brazil, Colombia and other countries.

3. Dyness emphasizes its commitment to providing intelligent energy solutions. Could you share some examples of how Dyness’s technology and innovation are utilized to maximize the use of green energy in Latin America?

Dyness is one of the important energy storage suppliers in Brazil and operates with local SMA and other well-known brand inverters. As for the question about how we do that, in Panama, we have been involved in many clean energy programs for many countries in the Caribbean, such as the Photovoltaic Energy Seawater Desalination project in Barbados, the Colombia Pan-American communication base station project, the Peruvian Desert area freshwater collection project, etc.

4. The concept of global carbon neutrality is increasingly gaining traction. How does Dyness contribute to this goal specifically within the Latin American market?

Carbon Neutrality is a definite trend worldwide. As a member directly involved in the relevant industry, Dyness was established with a sustainable vision. Our CEO, Mr. LiuYang, came up with the sentence “Continuously reducing the marginal cost of sustainable energy, making it infinitely close to zero, and lowering the temperature of our earth”. Dyness firmly follow the trends and policies of global countries, like the content of the protocols established by the United Nations Climate Convention. Looking at the specifics of the implementation in Latin America, for every 10 kWh of Dyness batteries installed, approximately 10 tons of CO2 emissions are reduced per year. At the same time, Dyness has also taken recycling affairs about batteries into deep consideration. We provide advice on battery recycling to our customers, and we are planning the construction of a corresponding industrial chain. For these reasons, Dyness could directly contribute to Carbon Neutrality. Also, other effective and feasible methods are being explored.

5. With more than 100 patents and international certifications, Dyness has a robust reputation for quality and reliability. How does Dyness maintain this standard when delivering its products to Latin American households?

Nothing changes when we face Latin American customers. We promise to keep the same strict way for our customers worldwide in our product research and development management. Whether it is production materials, production lines, or related logistics standards, we definitely follow the related international and national standards, to enable our products to comply with relevant certifications. So that we can offer great products and services to our customers. Participating in local installation and debugging of products can also ensure the quality of product services for us.

6. Serving over 300,000 households worldwide is a significant achievement. What strategies does Dyness employ to ensure customer satisfaction and support in the Latin American market?

Based on data that has not been updated yet, we have served over 300,000 users worldwide. We have established our own independent after-sales service team in Brazil. At the same time, Dyness has built a global hot-line and pre-sales/after-sales mail service platform, and professional online service engineers for all major languages in the world.At the same time, in 2024, local after-sales service teams will be established in Colombia and Chile. We are honored that our Dyness’ after-sales service enjoys a better reputation in Europe, such as Spain. We welcome third parties to participate in the local research and verification in Spain and Portugal.