Rajasthan’s Smart metering, data analytics and artificial intelligence (AI) can improve electricity distribution services, strengthen demand forecasting and support more reliable power supply, experts said during the Distribution Utility Meet (DUM-2026) in Jaipur on October 27. The discussions took place during the second session on the first day of the event, focusing on digital intelligence and advanced smart meter data analytics.
The session, titled ‘Digital Intelligence and Advanced Smart Meter Data Analytics’, examined the role of smart meters, machine learning (ML) and data-driven decision-making in addressing technological and business challenges faced by electricity distribution companies (DISCOMs). It was chaired by Reji Kumar Pillai, President of the India Smart Grid Forum (ISGF).
Experts highlighted that analysing data collected through smart meters can help DISCOMs identify consumer requirements and develop strategies to improve electricity services. Smart metering and digital technologies have already simplified several processes in different states, including issuing new electricity connections, making bill payments and resolving consumer complaints.
Technology-enabled services have also reduced the need for consumers to visit DISCOM offices repeatedly. Improved billing systems and digital payment facilities can make consumer services more convenient while supporting faster grievance redressal.
The session included participation from Anil Daulani, Senior Partner at PayLocal; R.S. Selvam, Vice President at Stelmak Limited; Amit Tomar, Assistant Vice President at BSES Yamuna Power Limited; and representatives associated with CPDL and ISGF.
Further discussions focused on data analytics, cybersecurity and the need for technological preparedness. Santosh Nair, Director at Oracle Utilities; Jaideep Singh, Advisor at Radius Synergy; Gautam Kumar, Chief Technology and Strategy Officer at IntelliSmart; and Ayush Agrawal, Chief Technology Officer at WorkOnGrid shared their perspectives on the use of smart meter data.
Experts emphasised that consumer data must be analysed in accordance with applicable laws, regulations and authorised procedures. Effective data utilisation can help DISCOMs forecast electricity demand more accurately, automate certain decisions and improve services according to changing consumer needs. Real-time data can also support better electricity load management, reduce stress on distribution equipment and lower the risk of equipment failures.
Another session at DUM-2026 examined the role of renewable energy in ensuring uninterrupted and reliable electricity supply amid rising demand. Ghanshyam Prasad, Chairperson of the Central Electricity Authority (CEA); Rohit Gupta, Chairman and Managing Director of Rajasthan Renewable Energy Corporation; Siva Gunda, Vice Chair of the California Energy Commission; and other experts participated in the discussion.
The session addressed increasing electricity demand from data centres and AI applications, the importance of energy storage in meeting peak demand, and the integration of solar power into the electricity system. The discussions highlighted the need for digital technologies, energy storage and renewable energy to support reliable electricity supply as demand continues to grow.
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