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Providing great customer service has always been central to GoodWe’s mission. Since our founding in 2010, we have continued to revisit the most important aspects of our customer support to offer our clients a service that is customer-centred, stress-free and focused on problem resolution.
We are now taking steps to upgrade our customer service to the next level and offer even more support for our valued customers.
On 28 September, shortly after our IPO, we inaugurated our Global Call Centre in partnership with industry leader Concentrix to bring customers a more focused, specialized, and integrated customer service experience. Our new Call Centre will cover customer support for Europe, Australia, North and South America and will be available in English, Spanish and Portuguese, with plans to extend the service to other existing markets in 2021.
The new Global Call Centre will allow customers to benefit from a single phone contact for ease of access and will offer users the advantage of being redirected to the most specialized support engineer or technician for each customer’s specific concern. This will help our customers save time and energy and optimize problem resolution and prevention.
All agents have been certified by GoodWe & Concentrix and have passed the training organized by both parties.
We are committed to providing customers with an unparalleled after-sales support service and we expect our new Global Call Centre to deliver efficiency and convenience to all our network of GoodWe people worldwide.