Tata Power is the FIRST Distribution Utility in Mumbai to initiate Smart metering for its consumers with more than 7000 smart meters installation already so far for its customers. With the installation of smart meters, Tata Power has also enabled its customers with valuable data analytics tools. Customers can now view and optimise their electricity consumption in near real time through the customer portal and mobile app.
Smart Meters are a Smart choice – both for Customers as well as the energy provider which offers complete transparency regarding their energy consumption patterns and billing. The smart meter rollout has witnessed a positive support from customers who are appreciating this effort by Tata Power. It allows them an easy access to monitor their near real time consumption in just a few clicks and enable them to monitor it on an hourly, daily or on monthly basis.
Further, smart meters also updates consumers with their monthly usage compared to the consumption in last 12 months and allows them to compare their consumption with the average monthly consumption of peers. Most importantly, customers receive alerts for abnormal usage so that they can optimise their consumption.
“Mumbai customers had billing issues in last summer, we are now transitioning to complete automation system using digital technologies and smart metering is one such initiative as we upgrade our distribution services in Mumbai. customer satisfaction is at our core and We want to empower our customers with such value added services in future”, said Mr Sanjay Banga, President – T&D, Tata Power.
Also, Smart Meter automatically registers the meter readings to Tata Power’s billing system thus, eliminating probability of errors due to manual meter readings. This is especially helpful when there are physical restrictions, which most of the utilities have faced during the pandemic.