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We Have Recently Commissioned More Than 200 MW Of Multiple Sites In Less Than A Week: Venkata Ambati NK, Service Director, FIMER

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Venkata Ambati NK - Service Director, FIMER

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Conversation Highlights:

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  • We are proud to say that we have not had any claim in the past 10 years under our uptime warranty.
  • Our inverters are designed such that they can be used by any engineer with basic training.
  • FIMER is known for its ability to support clients in difficult weather conditions, such as deserts, low-level seas and high altitudes.

What are the key service highlights of FIMER?

FIMER takes pride in its service staff, who are available round-the-clock to assist the customers. Our dedicated team of professionals is well-trained and can provide the best service through the toll-free number. FIMER has a network of service engineers that are distributed across India and around the world. Customers can get customized support from our flexible support team, according to their needs.

Each issue is assigned a number to ensure effective tracking and resolution. Along with this, a monitoring portal is available for string inverters. We also have local repair centers that provide fast service.

How important is service for FIMER? How is it different from others?

Service is the backbone of FIMER.

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FIMER’s service executives are self-motivated and offer solutions based on their extensive experience in this industry. For customer support, our dedicated regional managers/engineers are available at all times. TAT and RT are both up-to-date, thus meeting customer requirements. For the fastest support, spare hubs are readily available. We are proud to say that we have not had any claim in the past 10 years under our uptime warranty!

FIMER’s local training program ensures that staff are well-trained and develop their skills. Our inverters are designed such that they can be used by any engineer with basic training. We also have a dedicated Product Development team in India. The entire global technical support management is done in India.

Tell us about your experience in this field.

FIMER is known for its ability to support clients in difficult weather conditions, such as deserts, low-level seas and high altitudes. Our team conducts extensive field failure analysis for every project. FIMER’s engineers have an average of 12+ years of field experience. We have recently commissioned more than 200 MW of multiple sites in less than a week. Multiple Battery Energy Storage System (BESS) areas were also built in India. FIMER has supported a large market installed base for the past 10 years. FIMER will continue this trend.

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How has service evolved over the years in the solar industry?

The solar industry is dynamic and constantly changing. Over the past 10 years, we have seen many changes in the inverter range. It started out with 250 KW. Now it is 5 MW and there are many variations to suit different plant sizes. Because of generation availability and guarantee, customer satisfaction is the most important aspect of the solar industry. FIMER has ensured the availability of all products to customers for the past 10 years, despite the fact that there is not a lot of support for older products and parts maintenance.

After-sales support is an integral part of FIMER’s work culture. We have expanded our after-sales service portfolio to offer better customer value. Our upgraded service offering includes

  • Customer service that’s faster than ever.
  • Rapid shipment.
  • Latest training programs.
  • Complete support for upgrades and retrofits
  • And much more.

What can we look forward to from FIMER?

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FIMER provides fast support and service to meet generation guarantees. We will continue this process. FIMER will continue to support all traditional products by converting them into next-generation platforms. We are the best alternative in the market to replace any kind of competitor products. Customers will continue to have confidence in our products because of our best-in-class service. We will strive to be the best choice for any type of product requirement.

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